Imagine if you can retain one customer per month by analyzing customer and sales data better, using two-way texting in ASA's POS and integrated loyalty and rewards program, what would it mean to your bottom line?
Your customer retention results depend on your ability to analyze customer data. Can you analyze how many of your existing customers are no longer purchasing regularly from your business? Are they now going to your competitor's shop down the road every month? More than just knowing the churn rate, do you have any idea on why your customers leave you and what can you do to win them back?
ASA users get real-time customer data to determine customer buying behavior, uncover trends for product categories, SKUs, and sales analysis.
Communication is critical. Customers want to know how long their car will be on the rack as well as the scope of the repairs and cost. Those answers often change by the hour due to supply availability, labor, and unforeseen glitches. To avoid losing good customers, you need to constantly communicate with your customers to update them on repair progress and vehicle status, and send upcoming service reminders. Also, you can keep customers coming back with a variety of customer loyalty and retention programs. Whether it’s deferred service, point programs, or promotions, ASA has you covered.
Imagine if you can retain one customer per month by analyzing customer and sales data better, using two-way texting in ASA's point-of-sale system and integrated loyalty and rewards program, what would it mean to your bottom line?