Operating a retail, wholesale or commercial tire store calls for a range of administrative, management and marketing skills. Having an efficient point-of-sale (POS) system can go a long way in ensuring that all your operations are running smoothly. While any change or new technology can be a little intimidating at first, read on to discover why an ASA POS system is beneficial beyond anything you could have ever imagined.
Because ASA has accounting integrated into your system’s total workflow, we create greater access to information and the ability to invoice customers the same day the work is performed. Plus, with parts and labor guides integrated into the retail package, the system can order parts from the vendor, alert you when the parts will be delivered, estimate how long the job will take and list the cost of parts and labor so you can provide the customer with a quote.
An ASA POS system ensures your business captures every sale, streamlines time-consuming administrative tasks and creates a data warehouse of information over time about a customer or a vehicle. Our software increases efficiency and relevancy in the eyes of your customers and boosts traffic at your dealership.
With a plethora of customer-centered and data-enhanced features, ASA can help dealers maximize profits, eliminate waste and easily wrap their heads around their shop’s finances.
Provide superb service and drum up more business. The POS tool in ASA’s tire shop software provides you with useful customer and vehicle information, selling opportunities, the ability to impress your customers and consumer-facing products that help engage and drive traffic to your store.
ASA’s POS system can also be integrated into your website so you can manage your orders and inventory in one place, improve customer service with seamless online scheduling and tire ordering, get a better understanding of how your customers shop for tires and, most importantly, avoid manually updating data on your POS system.
No more tech worksheets! ASA’s software makes it easy to generate detailed inspection reports with technician notes, action comments, images and recommendations, delivered by text or email right to your customer’s phone.
You have multiple bays, service writers and technicians. You also have customers who drive into your shop without an appointment, and whether they need a quick fix or a complete overhaul, they want your prompt response.
How do you manage bays, employees, customers and workflow so that every day doesn’t feel like a juggling act? Watch this 2-minute informative video to learn how you can manage better with ASA.
Imagine if all your service writers could recall which services each customer declined on previous visits and keep track of this information for later remarketing. That’s just one example of a reselling opportunity you’ll get with ASA’s shop management software. Your service writers can also tag customers for a declined-services mailing when completing an invoice and send special offers for previously declined services.
A visual indicator in ASA’s POS system makes it easy to see that the customers have declined services. This signal gives you a chance to boost today’s sales totals, as you can remind customers about the recommended work and offer to take care of it right away. The declined services indicator remains active until recommended services are sold or removed from the vehicle profile.
Communication is key for tire shops and auto service departments. Customers want to know how long their car will be on the rack as well as the scope of the repairs and cost. Those answers often change by the hour due to supply availability, labor, unforeseen glitches and other issues. So how can you maintain a clear line of communication with customers who increasingly don’t own landlines, are always mobile and often prefer voicemail to talking to a live person? Texting.
With two-way texting in ASA’s point-of-sale system, you can easily send and receive unlimited texts, update customers on repair progress and vehicle status, send upcoming service reminders and more.
Keep customers coming back with a variety of customer retention programs for your tire and auto services business. Whether it’s deferred service, point programs, or promotions, ASA has you covered.
With loyalty and rewards programs integrated into ASA’s point-of-sale system, you also get detailed rewards program reports, which include insightful information such as number of customer visits, spending totals and average traction amounts. You can use this valuable customer transactional data to retain customers, increase visits and drive larger transactions through unique promotions.
You’re already collecting customer, vehicle and sales data. Shouldn’t you put it to good use?
With ASA software, you’ll be able to gauge the health of your tire and auto services business with reporting at both the store and company levels. On a single dashboard, you can evaluate your business by reviewing margins, accessing location or salesperson performance data and customizing the information by any time frame you’d like to quickly identify shortfalls in profits or sales goals.
Provide professional quotes and estimates for your customers using the quoting and estimating features of ASA’s POS software. Browse an extensive parts and labor catalog, check service intervals and access vehicle specifications to create accurate quotes and upsell opportunities. Then, turn your quotes and estimates into work orders and final sale invoices with a single click.
To engage with customers who prefer comparison shopping, our software also helps you produce good, better and best quotes with the correct tire size, load index and speed rating. If your customers have to go elsewhere to find alternatives, they may not come back.
Dig up the past. When your sales and service staff need to know the background for customers and vehicles, this history is close at hand. With ASA’s tire shop software, you can retrieve transaction details for customers and business accounts, such as payment and purchase records, and reprint historical invoices. You’ll also have a list of every item your shop has ever sold for a vehicle, including each part, tire and service.
Save time and improve the accuracy of vehicle information. Adding CARFAX to ASA’s POS software helps us speed up customer check-ins. Simply enter the license plate number to retrieve the correct year, make, model and VIN. For your service technicians, CARFAX fills in vehicle history gaps by showing the services performed at other CARFAX member shops.
CARFAX also helps you improve customer loyalty. When you register customers for the MYCarFax mobile app, they’ll receive service reminders that list your store as their favorite shop. With CARFAX integrated into ASA’s point-of-sale system, it’s easy to get it right and invite customers back.
Finding compatible tires does not require guesswork. Tire Guide Pro, the fitment reference from Tire Guides Inc. and Pearl Communications, can be added to ASA’s tire POS software.
When you’re ready to look for tires, define the vehicle and choose either the standard or plus-size option. The fitment guide simplifies the search by filtering out the sizes you don’t want. It also provides useful information to your sales and service teams, including torque, air pressure, wheel, stud and long nut specifications.
Obeying the tire registration law doesn’t have to be difficult. You can fulfill your obligation to help customers register tires by giving them forms to fill out or links to manufacturer websites, but there’s a better way.
ASA’s POS system can be connected to CIMS tire registration company. With this link, you enter tire DOT numbers at the point of sale. These numbers are then sent to CIMS electronically, along with the corresponding manufacturer integration and customer information. With CIMS integration, you’re in compliance and your customers can get the information they need if there are recalls.
Forget about going back and forth all the time. With integrated credit card processing in ASA’s software, you don’t need a separate terminal for handling credit and debit cards. You can access the application from your POS system, capture the card information and complete the invoice. If you need a signature, you can capture that too. With integrated credit card processing, customers experience quick approval times and leave with a single receipt. Benefits include fewer errors, lower processing fees, PCI compliance and a more professional image.
ASA offers credit card processing through an agreement with 1stMILE. The 1stMILE payment processing application is ideal for tire and automotive shops because it handles the four major credit cards and a variety of industry-specific cards, including Voyager, Firestone and Goodyear.
ASA software combines the power of virtual online scheduling, dealer-specific menu pricing and manufacturer- and vehicle-specific model pricing with various customizable options for your dealership, including coupons, standard or repair services, transportation options and more.
Get to know the items you sell a little better through Tire Brands reference data from Pearl Communications which can be added to ASA’s tire shop software. You’ll be able to retrieve product details from 40 tire manufacturers, including product images, tread close-ups, specifications and a list of features and benefits. It’s an excellent tool for educating both customers and employees.
With the TPMS by Tiremetrix parts catalog, service data, live support, vehicle relearns and more added to ASA’s shop software, you’ll have TPMS service data right at your fingertips. You’ll get vehicle relearning instructions, aftermarket sensor programming instructions and TPMS tool compatibility notifications. You can even see which OE sensor came equipped on the vehicle and what aftermarket replacement parts are available based on your selected vendor.
With TPMS troubleshooting tips and documents, know before you service any TPMS-equipped vehicle of any critical alerts, TSBs or recalls. For more complex issues, you’ll always have a live team of industry experts with over 24 years of automotive and tire repair experience available through Live TPMS Support.
Imagine if your service writers could:
What would that mean for your business? A 20% (or more) increase in mechanical sales revenue! How can you do this? With Epicor Integrated Service Estimator (ISE) integrated into ASA’s POS software. With Epicor ISE in ASA’s POS system, your service writers will be able to:
You’re already collecting customer, vehicle and sales data. Shouldn’t you put it to good use?
With GTX, you’ll be able to gauge the health of your tire and auto services business with reporting at both the store and company levels. On a single dashboard, you can evaluate your business by reviewing margins, accessing location or salesperson performance data and customizing the information by any time frame you'd like to quickly identify shortfalls in profits or sales goals.
Get connected. ASA’s tire shop software can be integrated with the business applications of major tire manufacturers like Goodyear, Bridgestone, Firestone, and Michelin to simplify the claim submissions and retreading process.
Electronic processing also improves the accuracy and lessens the time in processing national accounts and government support claims. Claims are submitted using prompts that collect all the necessary information at the point of sale, making the submission and reconciliation process significantly speedier than through manual entry.
With ASA’s retreading interface with Bridgestone, Goodyear, Michelin and all major independent manufacturers, you can streamline the entire retreading operation by automating the transfer of finished goods to your inventory and of billing those items to customers.